Shipping Policy

Last updated: October 4, 2026

This page explains how and when we ship orders from tailexa.com. Shipping costs and delivery estimates are always shown at checkout before you pay.

Order processing

Orders are processed and shipped within 1–2 business days of payment. You will receive an email confirmation when your order is placed and a second email with your tracking number once it ships.

Delivery times

Most orders to Canada and the United States arrive in about 7–12 days after shipping. These are estimates, not guarantees. Delivery to other countries can take longer.

Orders that contain several products may arrive in separate packages, each with its own tracking number.

Shipping costs

Destination	Cost
Canada and United States	Free on selected products, otherwise a flat rate of CAD $6.00 per shipment
United Kingdom, European Union countries, Australia and New Zealand	CAD $10.00 to $12.00 per shipment, depending on the products

The exact cost for your cart is displayed at checkout, before payment. If your cart contains products that ship separately, shipping is calculated for each shipment.

Countries we ship to

Canada, United States, United Kingdom, Australia, New Zealand, and the following European Union countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Customs, duties and taxes

For orders shipped outside Canada, customs duties, import taxes or brokerage fees may apply in the destination country. Unless stated otherwise at checkout, these charges are the customer's responsibility and are not included in our prices or shipping costs.

Tracking your order

Use the tracking link in your shipping confirmation email. Tracking information can take 24–48 hours to update after your order ships. If the tracking has not moved for more than 7 days, please contact us.

Address errors

Please check your shipping address carefully before paying. If you need to correct it, contact us as soon as possible. We cannot guarantee a change once the order has been processed or shipped. Additional costs caused by an incorrect or incomplete address may be the customer's responsibility where the law allows.

Delayed, lost or damaged orders

If your order is late, lost or arrives damaged, contact us and we will review the shipment and find a solution. A delay alone does not automatically give a right to a refund; the conditions are described in our Refund & Cancellation Policy. Damaged or incorrect items should be reported within 7 days of delivery.

Contact us

Questions about shipping? Reach us through our contact page and include your order number.