/ Privacy Policy

Privacy Policy

Last Updated: September 16, 2026

At Tailexa – SmartPet Shop, operated and owned by CJM Store ("CJM Store", "Tailexa", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or use tailexa.com, place an order, create an account, contact us, subscribe to our communications, or otherwise interact with our services.

Tailexa is an online pet products store serving customers in Canada and, where available, customers internationally.

By using our website or purchasing from Tailexa, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Tailexa, we may collect the following categories of information.

Information You Provide Directly

When you place an order, create an account, contact us, or subscribe to our communications, we may collect:

Full name
Email address
Phone number
Billing address
Shipping address
Order details
Account information
Customer service communications
Information you voluntarily provide through forms, reviews, surveys, or other interactions

Payment Information

When you make a purchase, payment information may be processed by third-party payment providers.

Tailexa does not intend to store your complete credit or debit card number on its own systems. Payment information may be securely processed by our payment service providers according to their own privacy and security policies.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Pages visited
Referring website
Date and time of visits
Approximate location derived from IP address
Website interactions
Cookies and similar technologies
Diagnostic and technical information

This information may be used to operate, secure, analyze, and improve our website.

2. How We Use Your Information

We may use personal information for the following purposes:

Processing Orders

To:

Process and fulfill your purchases
Process payments
Arrange shipping and delivery
Provide order confirmations
Send shipping and delivery updates
Handle returns, refunds, and exchanges
Provide customer support

Providing and Improving Our Services

We may use information to:

Maintain and operate our website
Improve our products and services
Personalize your shopping experience
Understand customer preferences
Analyze website performance
Detect technical problems
Prevent fraud and unauthorized activity

Communications

We may use your contact information to communicate with you regarding:

Your orders
Your account
Customer service requests
Important service or policy updates
Security-related matters

Where required by applicable law, marketing communications will only be sent with the appropriate consent or other lawful basis.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

3. Cookies and Tracking Technologies

Tailexa may use cookies, pixels, tags, analytics technologies, and similar tools to operate and improve our website.

These technologies may help us:

Keep products in your shopping cart
Remember your preferences
Understand how visitors use our website
Measure advertising performance
Improve website functionality
Provide relevant advertising where permitted by law
Detect fraud and security issues

Some cookies are necessary for the operation of the website, while others may be used for analytics or advertising.

Depending on your location and applicable law, you may be provided with choices regarding non-essential cookies.

4. Advertising and Analytics

We may use third-party analytics and advertising services to understand website activity and measure the effectiveness of our marketing.

These services may collect information such as device information, IP address, browsing activity, interactions with advertisements, and other technical information.

Examples may include analytics, advertising, social media, and marketing technology providers used by Tailexa.

Where required by applicable law, we will obtain consent before using non-essential tracking technologies.

5. How We Share Information

We may share personal information with trusted third parties when necessary to operate Tailexa and provide our services.

These parties may include:

Payment processors
Shopify and ecommerce service providers
Product suppliers and fulfillment partners
Shipping and delivery companies
Customer service providers
Email and communication providers
Website hosting providers
Analytics providers
Advertising and marketing providers
Fraud prevention and security providers
Professional advisers
Government authorities or law enforcement where legally required

We only share information as reasonably necessary for the relevant business purpose, to provide our services, or as otherwise permitted or required by applicable law.

We do not sell your personal information for money.

6. International Data Transfers

Because Tailexa may serve customers internationally and may use service providers located in different countries, your personal information may be processed or stored outside your country of residence.

For example, information belonging to Canadian customers may be processed by service providers located in Canada, the United States, or other countries.

When personal information is transferred internationally, we take reasonable measures to protect it and use appropriate contractual, technical, or organizational safeguards where required by applicable law.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete transactions
Provide our services
Maintain business and transaction records
Resolve disputes
Prevent fraud
Comply with legal, accounting, tax, or regulatory obligations
Enforce our agreements

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

8. Data Security

Tailexa, operated by CJM Store, takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account information and password.

9. Your Privacy Rights in Canada

If you are located in Canada, you may have rights regarding your personal information under applicable Canadian privacy laws, including PIPEDA where applicable.

Depending on the circumstances, these rights may include:

Requesting access to personal information we hold about you
Requesting correction of inaccurate or incomplete information
Asking questions about how your information is collected, used, or disclosed
Withdrawing consent where applicable
Making a privacy complaint

To exercise your privacy rights, contact us using the information provided in the Contact Us section below.

10. European Economic Area, United Kingdom and International Privacy Rights

If you are located in the European Economic Area (EEA), European Union, United Kingdom, or another jurisdiction that provides similar privacy rights, you may have additional rights under applicable data protection laws, including the GDPR where applicable.

These rights may include:

Right to access your personal information
Right to rectification of inaccurate information
Right to erasure of personal information in certain circumstances
Right to restriction of processing in certain circumstances
Right to data portability, where applicable
Right to object to certain processing, including direct marketing
Right to withdraw consent where processing is based on consent
Right to lodge a complaint with a competent data protection authority

11. California Privacy Rights

If you are a California resident and Tailexa is subject to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), you may have additional privacy rights.

Depending on applicable law, these may include the right to:

Know what categories of personal information we collect
Know how personal information is used and disclosed
Request deletion of personal information, subject to applicable exceptions
Request correction of inaccurate personal information
Opt out of certain sales or sharing of personal information
Limit certain uses of sensitive personal information
Receive equal treatment when exercising applicable privacy rights

California residents may submit privacy requests using the contact information provided below.

12. Children's Privacy

Tailexa is intended for adults.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take reasonable steps to review and delete the information where required.

13. Marketing Communications

You may receive promotional communications from Tailexa if you have subscribed to them or where otherwise permitted by applicable law.

You can unsubscribe from promotional emails at any time by:

Clicking the "Unsubscribe" link in our marketing emails; or
Contacting us at hello@tailexa.com

Please note that even if you unsubscribe from marketing communications, we may still send necessary transactional or service-related communications, such as order confirmations and shipping updates.

14. Third-Party Websites

Our website may contain links to third-party websites, applications, social media platforms, or services.

Tailexa is not responsible for the privacy practices of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

15. Third-Party Service Providers

We may use third-party providers to help operate our business, including ecommerce, payment, shipping, fulfillment, analytics, marketing, customer support, hosting, and security providers.

These providers may process personal information on our behalf and may be located in countries other than your own.

We expect service providers handling personal information on our behalf to use appropriate safeguards consistent with applicable requirements.

16. Your Choices

Depending on your location and applicable law, you may be able to:

Access your personal information
Correct your information
Delete certain information
Withdraw consent
Opt out of marketing communications
Manage certain cookie preferences
Object to certain processing
Request information about how your data is used or shared

To make a request, contact us at:

hello@tailexa.com

We may need to verify your identity before completing certain privacy requests in order to protect your personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the "Last Updated" date at the top of this page.

If we make material changes, we may provide additional notice where required by applicable law.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy or want to exercise an applicable privacy right, please contact us:

Tailexa – SmartPet Shop
Owned and operated by: CJM Store

Website: tailexa.com
Email: hello@tailexa.com

For privacy requests, please include "Privacy Request" in the subject line of your email.

We will review and respond to privacy requests within the period required by applicable law.

Tailexa – SmartPet Shop
Owned and operated by CJM Store
hello@tailexa.com