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Terms & Conditions
Terms & Conditions
Last Updated: September 16, 2026
Welcome to Tailexa – SmartPet Shop, an online pet products store owned and operated by CJM Store.
These Terms & Conditions ("Terms") govern your access to and use of tailexa.com (the "Website") and your purchase of products and services offered through the Website.
By accessing, browsing, or purchasing from Tailexa, you agree to be bound by these Terms. Please read them carefully before using the Website or placing an order.
If you do not agree with these Terms, you should not use the Website or place an order.
1. About Tailexa
Tailexa – SmartPet Shop is a brand owned and operated by:
CJM Store
Tailexa provides pet-related products and accessories through its online store.
Our Website may be available to customers in Canada and other countries. Product availability, shipping options, delivery times, prices, taxes, and other conditions may vary depending on the customer's location.
2. Eligibility
By using this Website or placing an order, you confirm that:
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You are legally capable of entering into a binding agreement under the laws applicable to you.
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The information you provide is accurate and complete.
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You will use the Website only for lawful purposes.
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You will comply with these Terms and all applicable laws and regulations.
If you are under the legal age required to make purchases in your jurisdiction, you must use the Website with the involvement and authorization of a parent or legal guardian.
3. Website Use
You may use Tailexa for personal and lawful purposes.
You agree not to:
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Use the Website for any unlawful purpose.
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Attempt to gain unauthorized access to the Website or its systems.
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Interfere with the security or operation of the Website.
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Copy, reproduce, modify, distribute, or commercially exploit Website content without authorization.
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Use automated systems to scrape, collect, or reproduce Website content without our permission.
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Upload malicious software, viruses, or harmful code.
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Attempt to interfere with another customer's use of the Website.
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Provide false, fraudulent, or misleading information.
We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms have been violated.
4. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on the Website are accurate.
However:
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Product colors may appear differently depending on your device or screen.
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Product packaging may occasionally differ from images shown on the Website.
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Product specifications may be updated by manufacturers or suppliers.
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Availability may change without notice.
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We do not guarantee that every product description or image will always be completely error-free.
If a product is materially different from its description, your rights will be handled in accordance with applicable consumer protection laws and our applicable return/refund policy.
5. Prices and Taxes
All prices displayed on Tailexa are subject to change without notice.
Prices may be displayed in Canadian dollars (CAD) or another currency depending on the Website settings and your location.
Applicable taxes, duties, customs charges, or other government fees may apply depending on the destination country.
For international orders, the customer may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.
We reserve the right to correct pricing, product, or typographical errors.
If an order has been placed with an obvious pricing error, we may contact you before processing the order or cancel the affected order and provide an appropriate refund where applicable.
6. Orders
When you place an order through Tailexa, you are submitting an offer to purchase the selected products.
After receiving your order, we may send an order confirmation email. An order confirmation does not necessarily mean that the order has been accepted or shipped.
We reserve the right to:
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Accept or decline an order.
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Limit quantities.
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Cancel an order.
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Correct pricing or product information.
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Refuse transactions where fraud or unauthorized activity is suspected.
If we cancel an order after payment has been received, we will provide an appropriate refund for the cancelled portion of the order.
7. Payment
Payments are processed through third-party payment providers available at checkout.
By providing payment information, you represent that you are authorized to use the payment method.
Tailexa does not intentionally store complete credit card information on its own systems.
Payment providers may have their own terms and privacy policies governing payment processing.
An order may be cancelled or placed on hold if payment cannot be successfully processed.
8. Shipping and Delivery
We ship products to locations where shipping is available through the options displayed at checkout.
Shipping times displayed on the Website are estimates and are not guaranteed unless expressly stated otherwise.
Delivery may be affected by:
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Carrier delays
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Weather
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Customs processing
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Incorrect or incomplete addresses
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Holidays
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High order volumes
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Events outside our reasonable control
Customers are responsible for providing accurate shipping information.
If you provide an incorrect or incomplete address, additional shipping costs may apply where available.
For international orders, customs clearance and import procedures may cause additional delays.
9. International Orders
Customers purchasing from outside Canada acknowledge that international shipments may be subject to the laws, customs procedures, taxes, duties, and regulations of the destination country.
Unless otherwise stated at checkout, the customer may be responsible for:
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Import duties
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Customs fees
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Brokerage charges
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Local taxes
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Other government-imposed charges
Tailexa cannot guarantee that every product will be permitted for import into every country.
Customers are responsible for checking applicable import restrictions before placing an international order.
10. Returns, Refunds and Exchanges
Returns, refunds, exchanges, and cancellations are governed by our applicable Return & Refund Policy.
Before returning a product, customers should review the applicable policy and follow the required return procedure.
Nothing in these Terms is intended to exclude or limit any mandatory consumer rights that cannot legally be excluded or limited under applicable law.
11. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible and the applicable Return & Refund Policy may apply.
12. Promotions and Discount Codes
From time to time, Tailexa may offer promotional codes, discounts, special offers, or other promotions.
Unless otherwise stated:
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Promotions cannot be combined.
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Promotions cannot be applied retroactively.
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Promotional codes may have expiration dates.
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Certain products may be excluded.
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Promotions may be subject to minimum purchase requirements.
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We reserve the right to modify or cancel promotions where permitted by law.
Additional terms may apply to individual promotions.
13. Intellectual Property
All content available on Tailexa, including but not limited to:
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Logos
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Brand names
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Product descriptions
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Text
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Graphics
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Photographs
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Images
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Videos
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Website designs
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Layouts
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Icons
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Software
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Other original content
is owned by or licensed to CJM Store / Tailexa unless otherwise indicated.
You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our content without prior written permission.
Tailexa and related branding may be trademarks or trade names of their respective owners.
14. Customer Reviews and User Content
If you submit a product review, photograph, comment, testimonial, or other content to Tailexa, you agree that:
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You have the right to submit the content.
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The content does not violate applicable law.
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The content does not infringe another person's intellectual property or privacy rights.
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The content is not fraudulent, misleading, abusive, or unlawful.
By submitting content, you grant Tailexa a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, and distribute that content for purposes related to operating, marketing, and promoting Tailexa, subject to applicable law.
We reserve the right to remove content that violates these Terms or applicable law.
15. Third-Party Services and Links
Tailexa may use or link to third-party services, websites, payment providers, shipping providers, social media platforms, applications, or other services.
Third-party services are governed by their own terms and privacy policies.
Tailexa is not responsible for the content, availability, security, or privacy practices of third-party websites or services that we do not control.
16. Product Safety and Intended Use
Products sold through Tailexa should be used only for their intended purpose and according to applicable manufacturer instructions.
Customers should carefully read product instructions, warnings, labels, and safety information before using a product.
Pet products should be used responsibly and appropriately for the individual pet.
Unless expressly stated otherwise, Tailexa does not provide veterinary, medical, or professional advice.
If you have concerns regarding your pet's health or the suitability of a product for your pet, consult an appropriately qualified veterinarian or professional.
17. Disclaimer
To the maximum extent permitted by applicable law, the Website and its content are provided on an "as available" and "as is" basis.
We do not guarantee that:
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The Website will always be available.
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The Website will operate without interruption or errors.
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All information will always be completely accurate or current.
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The Website will be free from viruses or other harmful components.
Nothing in these Terms excludes any warranty, condition, or consumer protection right that cannot legally be excluded under applicable law.
18. Limitation of Liability
To the maximum extent permitted by applicable law, CJM Store and Tailexa will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from your use of the Website or products purchased through the Website.
This may include, where legally permitted, losses arising from:
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Website interruptions
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Delayed delivery
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Third-party services
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Loss of data
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Unauthorized access
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Events outside our reasonable control
However, nothing in these Terms limits liability where such limitation is prohibited by applicable law, including mandatory consumer protection rights.
19. Force Majeure
Tailexa will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
Such circumstances may include:
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Natural disasters
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Severe weather
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War or civil unrest
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Government actions
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Transportation disruptions
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Carrier failures
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Labor disruptions
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Internet or telecommunications failures
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Cybersecurity incidents
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Public health emergencies
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Other events beyond our reasonable control
We will make reasonable efforts to minimize the impact of such events.
20. Privacy
Your use of Tailexa is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.
Our Privacy Policy forms part of these Terms by reference.
21. Electronic Communications
When you use Tailexa, place an order, create an account, or communicate with us electronically, you consent to receive electronic communications from us where permitted by applicable law.
These communications may include:
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Order confirmations
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Shipping updates
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Customer service communications
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Account notifications
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Important notices
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Policy updates
You may unsubscribe from promotional communications at any time.
Transactional and legally necessary communications may still be sent after you unsubscribe from marketing messages.
22. Account Security
If you create an account on Tailexa, you are responsible for maintaining the confidentiality of your account credentials.
You should notify us if you believe your account has been accessed without authorization.
We are not responsible for losses resulting from your failure to maintain appropriate account security, except where required by applicable law.
23. Suspension or Termination
We may suspend, restrict, or terminate your access to the Website if:
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You violate these Terms.
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You engage in fraudulent activity.
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You misuse the Website.
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You attempt to compromise Website security.
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Your activities create a risk to Tailexa, CJM Store, other customers, or third parties.
Termination will not affect rights or obligations that arose before termination.
24. Changes to These Terms
We may update these Terms from time to time.
When changes are made, we will update the "Last Updated" date at the top of this page.
Updated Terms become effective when posted on the Website unless otherwise stated.
Your continued use of Tailexa after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
We encourage you to review this page periodically.
25. Governing Law
These Terms will be interpreted in accordance with applicable laws.
Where mandatory consumer protection laws apply to you, nothing in these Terms is intended to remove or restrict rights that those laws provide.
For Canadian customers, applicable federal and provincial consumer protection laws may apply depending on the customer's province or territory and the circumstances of the transaction.
For international customers, mandatory laws applicable in their jurisdiction may also apply.
26. Disputes
If you have a concern or dispute regarding Tailexa, we encourage you to contact us first so that we can attempt to resolve the matter informally.
Please contact:
Nothing in this section prevents a consumer from exercising rights available under mandatory consumer protection or other applicable laws.
27. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be modified or removed only to the extent necessary, and the remaining provisions will continue in effect.
28. Entire Agreement
These Terms, together with our Privacy Policy and other policies expressly referenced on the Website, constitute the agreement between you and Tailexa regarding your use of the Website and purchase of products, subject to any mandatory rights provided by applicable law.
29. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Tailexa – SmartPet Shop
Owned and operated by CJM Store
Email: hello@tailexa.com
Please include "Terms & Conditions" in the subject line of your email when contacting us about these Terms.
Tailexa – SmartPet Shop
Owned and operated by CJM Store
hello@tailexa.com
Last Updated: September 16, 2026